Companies’ and law firms back offices are often responsible for handling significant numbers of documents, processing information, and supporting the front office sales and new business departments. Sometimes, organizations need either short-term or ongoing assistance in their back offices to meet deadlines without sacrificing the quality of their work. Hiring a firm that handles business process outsourcing (BPO) and back office support services can create process and cost efficiencies, ensure quality standards are adhered to, and improve internal and external customer satisfaction.
Simply put, back office support services can be whatever the business needs it to be. Some companies need help with billing and collections or accounts payable. Other organizations hire BPO providers to help with data entry, transaction processing, and general administrative matters. For corporations that need help with Human Resources onboarding or general admin, additional support can prevent bottlenecks. Sometimes, the need is for more specialized support for leave of absence administration to process forms and information with strict regulatory and compliance requirements.
Virtually any type of company can benefit from back office service support. Some of the industries and corporate functions that frequently rely on BPO providers include mortgage processors and real estate agencies, finance and banking, insurance, retail and eCommerce, consulting, travel and hospitality, transportation, industrial and manufacturing firms, accounting, legal, and other professional services, human resources, technology, and more.
For some companies and law firms, relying on back office support is a short-term solution to fill gaps left by employees who are out on maternity/paternity or medical leaves, to maintain service standards during periods of growth for the firm, or to cover gaps left when experienced workers retire or otherwise terminate employment.
Companies considering hiring a BPO provider should consider the firm’s willingness to customize services, its commitment to data security and privacy, and the education level, skill, and professionalism of its personnel.
Baer Reed provides a range of back office support services to help organizations and law firms with effective support when it is needed most. To learn more, contact us today.
Mr. Reyes graduated with honors from the Ateneo de Manila University, where he received the Procter and Gamble Student Excellence Award. He obtained his Juris Doctor degree from the Ateneo de Manila School of Law. During law school, Mr. Reyes was part of the Philippine delegation to the Willem C. Vis International Commercial Arbitration Moot held in Vienna, Austria. He was also a member of the Ateneo Society of International Law and the St. Thomas More Debate Society. He completed his internship at the Public Attorney’s Office. He wrote a thesis entitled: “To Kill A White Elephant: An Analysis of the Fiduciary Exception to the Corporate Attorney-Client Privilege”. Mr. Reyes is admitted to practice law in the Philippines and the State of New York.
Ms. Lardizabal-Manzano is a graduate of San Sebastian College-Recoletos, where she earned her B.A. in Political Science. In 2003, she received her law degree from Lyceum of the Philippines and was admitted to practice law in 2004.
Matthew Hersh earned a B.A. in Political Science from Columbia University in 1990 and graduated cum laude from Georgetown University Law Center in 1999. He also holds a master’s degree in international relations from the Georgetown University School of Foreign Service.
Cap. Avi Levak (Res. IDF) graduated from from Israel’s prestigious Ben-Gurion University of the Negev with a Bachelor of Science in Computer Science and Mathematics. He is also a Leadership and Communication coach trained in TuT coaching by Alon gal in Israel. Avi specializes in high-level, in-depth analysis of business and client needs, within systems and software strategy and architecture.
Ms. Tyler graduated cum laude from Georgetown University and received her law degree, cum laude, from Georgetown University Law Center. During law school, she interned at the United Nations Economic Commission for Europe. She also worked on The Tax Lawyer journal and was a member of the award-winning Barristers’ Council Mock Trial Team. Ms. Tyler is admitted to practice law in the State of California and the District of Columbia.
Ms. Cruz-Anonuevo graduated cum laude and top nine in her batch from Miriam College with a degree of Bachelor of Arts in InternationalStudies. She obtained her Juris Doctor degree from Ateneo de Manila University School of Law in Rockwell. During law school, she interned in Rivera, Santos, Maranan & Associates. She was also part of Ateneo’s Labor Law Bar Operations. She wrote her thesis on, “Stealing Privacy: Limitations on Media’s Photographic Invasion.,” Ms. Cruz-Anonuevo is admitted to practice law in the Philippines.
Ms. Aquino-Batallones obtained a Bachelor of Arts degree in Development Studies (with Minors in Global Politics and Hispanic Studies) from the Ateneo de Manila University. In 2011, she received her Juris Doctor degree from Ateneo de Manila University School of Law. During law school, she interned at Romulo Mabanta Buenaventura Sayoc & de los Angeles then became an intern of Ateneo Legal Services Center’s Clinical Legal Education Program.
Mr. De Guzman graduated from San Beda College with a degree of Bachelor of Arts Major in Economics and received his law degree from San Beda College of Law. He is multilingual and is fluent in three languages: Chinese, Filipino, and English. He was admitted to the Philippine Bar in 2003.