FAQ

We have compiled a list of the most frequently asked questions about our Baer Reed legal process outsourcing services. If you would like additional information on any of these topics or our services, contact us today.

What is Baer Reed?

Baer Reed is a boutique legal process outsourcer (“LPO”) specializing in document review and legal support services. It was founded by former attorneys from Gibson, Dunn & Crutcher and DLA Piper to address the need for lower-cost legal support services performed at U.S. standards.

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Content Moderation & Social Media Monitoring

Our Services

One of the largest – if not the largest – form of communication for businesses today is online. This includes a large infrastructure of touch points where content intersects and reaches the intended audience, including websites, blogs, social media, ecommerce/reviews, advertising, and multimedia. While these options for outreach are great business tools, they also require constant regulation and moderation. Baer Reed’s content moderation and social media monitoring teams provide support for businesses that value their brand integrity and want to maintain it at the highest level.

Along with a high volume of outbound content comes an influx of user-generated responses and content that needs to be monitored in order to protect your brand. Baer Reed’s content moderation teams will evaluate communications for critical concerns such as obscene content, abusive comments, libelous content, spam, inappropriate (child) content, profanity, copyright/trademark issues, and any other

content required by law or your company’s internal policies. Our teams can work independently or with your chosen AI tools to verify compliance with your organization’s guidelines for content.

Baer Reed’s teams have the added advantage of being attorney-led, making them particularly adept at navigating this evolving framework. Our experienced attorney teams ensure compliance with various industry standards and security protocols. And we are using our legal expertise to become an industry leader in an increasingly complex and regulated content system, providing additional value to companies.

Our content moderation and social media monitoring teams are available to discuss your company’s objectives and help build a program customized for your needs.

How does it work?

The Baer Reed social media monitoring team will review your social media channel posts, comments, and other feedback, and then remove any content that does not comply with your brand guidelines. If identified, similar protocols would be in place for chat rooms, blogs, and forums. This would include the identification of specific accounts that are problematic and have malicious intent.

Baer Reed will evaluate user-generated content for obscene or abusive comments, libelous content, spam, inappropriate (child) content, profanity, copyright/trademark issues, and any other content required by law or your company’s internal policies.

Multimedia content, including images and videos, will be reviewed, and any content that is malicious or violent will be removed.

Some organizations require website moderation for their brand as well. If your brand website has many blogs, reviews, and other content that needs to be audited, Baer Reed will follow similar protocols and adhere to the brand guidelines for appropriate and relevant content.

Philippines is #1 in Outsourcing

  • The majority of international research and data firms have placed the Philippines as the top outsourcing destination.
  • The Top 25 International BPO companies all have a presence in the Philippines.
  • 65% of contracts come from the U.S.*
  • Companies prefer the Philippines because it ensures service continuity.

*KPMG’s Global IT-BPO Outsourcing Deals Analysis

  • In 2015 the Philippines eclipsed India as the industry leader (revenue and headcount)**
  • Supported by an educated workforce, and as one of the world's largest English-speaking nations - with a 95% literacy rate - the Philippines is a leader in customer service and business process outsourcing.
  • Higher-end outsourcing services are trending upwards in the Philippines.

**Financial Times, Manila eclipses Mumbai as services outsourcing magnet

Need Content Moderation & Social Media Monitoring Services? Contact Us

Need Content Moderation & Social Media Monitoring Services?

Contact Us